1st-At check in I was told my king size bed I reserved was not available but for $20 more a night I could get a King at their other hotel called, "The Hotel." When questioned why I couldn't get the room I reserved I was told b/c I reserved a room with someone outside of Mandalay Bay and therefore I was only guaranteed a room not "room preference." After we got upset the check-in girl was like, "Oh Look! A King size bed just came available here at the Mandalay Bay."
WTF? Are they being told to try and get people to pay more to stay at "The Hotel"?
2nd-I was told at check-in there is a $28 resort fee automatically charged everyday I stay even if I do not use the internet, etc. And they wonder why Valet never got tipped! Thanks for the free valet!
3rd-Our last day there our water tubes got stolen while laying behind our chairs while we went to the pool for 30 minutes. Each tube cost $25! Anyhow, The Pool Supervisor (Nick K.) was cool and replaced them with ones people left behind. Before he found replacements he said the front desk could reimburse us for the water tubes. But what really got me was that he said security would not pull footage to catch the people that stole the tubes b/c they were under $250. This made me wonder what would happen if our wallet was stolen?
Oh, And there is no coffee pot, microwave and they will not clean out the mini-bar so you can use the fridge. But check this! We brought our own K-Cup Coffee Machine and had free coffee twice a day!