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| - Birthday dinner time for my kids, and an almost two year old with dairy allergies. Rainforest Cafe! The reviews and website say they are great with allergies.
I called for reservations, the hostess was sweet and helpful, she told me a chef would come to the table to get our input. Wow!
The day of our reservations we pulled into the parking garage to learn its $15 to valet park! Yow! We did anyway, and they were great!
We get to the Rainforest, after a wait at the
Host stand for a MIA hostess we get checked in. Up four flights of stairs and waited some more, then sat.
Our server was right there to get drink orders, but shaky on which kids drinks were dairy free. I told him I wanted the kids collectible glass, the elephant, and would pay for the smoothie but just wanted apple juice. He said a clean one would be downstairs waiting.
We ordered, a chef did come out but only after we requested it, and went over the options. Kayden ordered the hot dog and fruit. What was brought out was chicken strips which DO have milk, but when pointed out it was traded quickly, accidents happen.
The food was ok. I got the Shrimp Platter, two of the three styles of Shrimp were just meh.
They sang to the birthday peeps and gave them cupcakes, no dairy free option for dessert at all. :(
Then we went down to pay. The glass they offered me wasn't the kids glass it was a glass for adults. I explained to the cashier who called a manager. No biggie. Then the manager swooped out. She was abrasive from the get go, and cranky that I made a mistake. I kept telling her it was ok, I just wanted the glass for Kayden. She informed me I DIDNT PAY FOR IT! I finally told her to refund the money for the wrong glass, I'd buy the right one! She snapped that the glass is ONLY $1.50 and stared at me. I told her I'd ale the $1.50, and where would I buy the elephant glass with a straw for the child who is now crying because he was told he got to take a cup home.
Another half hour and finally she walks me to a bar and tells the bartender I need to order a
Kids smoothie. She leaves to get the cup. Still being a grouchy Cword.
I told my grandson we would find a cup somewhere where the people didn't yell at little boys and we walked, no cup.
Seriously this ruined the night. All the fun we had been having was hard to remember as we walked back down.
If corporate reads this please contact me. She should NOT be a customer service contact in your restaurant.
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