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  • Too bad I can't give zero stars! We arrived to check in after calling two nights before to discuss the pet policy and make sure our dogs were allowed. I spoke to Joe and had a lengthy conversation with him about their pet policy. He explained the pet policy is pets under 40lbs. I told him my one dog is larger he said the most I can go is 50lbs. I said my dog is 65 lbs but he's old and we'll behaved. He told me that was fine. He then checked the rates and they came back way higher than the online price. I mentioned that to him and he told me to book online. I questioned how the hotel would know it was ok for me to have the bigger dog. He said make a note on the online reservation. So that's what I did when I booked. Fast forward to check in today. When we arrived there was no running water in the hotel and to top it off we were charged $100 non refundable pet fees. I called corporate and spent over an hr being passed around and finally reached Kyle. After explaining to him, I passed the phone to my husband while I went in to cancel. Once inside I explained why I wanted to cancel. It just happened Joe was at the front counter at the time. I recalled our entire conversation and he basically called me a liar. I couldn't believe it. Why would I book this hotel, drive 5 hrs to get to it and then lie about the conversation? Apparently, he does this quite often. I refuse to spend money at a place that allows this treatment of customers. Do yourself a favor, avoid this location! Update: we cancelled our reservation and went to the Drury Inn off Red Oak. It's amazing! However, I thought it fair to mention the manager did talk to me about the issues and assured me he'd take care of them. I thought his apology was sincere but after my experience, I will not be returning to that location.
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