So rolled in with the crew the other night on a snowy, cold, and windy Saturday night. Rolled in with an expected 45 minute wait. Turned into a 1 and a half hour wait...which is fine, but you'd usually expect some "oh sorry for your wait." Finally seated. Took some time just to get water. Took even longer to get orders taken. We were looking at 1.5 hours before being seated and 2 hours to get a food order taken. Got the burger and some nachos for appetizer. Burger was good, nothing mind blowing. There were 3 of us who ordered medium rare (I mean, let's be honest...any other doneness would be sacrilege except for maybe rare). We all get medium well to well done. I was hungry beyond belief and said screw it. It wasn't exactly cardboard I think because there was enough fat to keep it relatively juicy. One member in the party sent it back, and to TH's credit, they took it back without question and returned one in a relatively prompt manner. The fries were pretty thin without much crisp. Only reason I didn't give 2 stars were because the nachos were good and the drinks were made well. Would probably come back at night for drinks but probably not for food again.