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  • I bought a second-hand computer from this company to use as a home theater PC. I knew that I would not be buying a new computer, or one that would function at lighting speed, but, having explained to the owner exactly what I planned to use the computer for, it should have been sufficient. I will say, that initially, I purchased a computer that did not have the proper connection, this was my error, and Mr. Dragon swapped out it out for one that did, with minimal fuss. The computer I swapped it out for, on the other hand, stutters when it plays video, takes two minutes to load a program and the internet connection runs at a snail's pace, when none of the other computers or devices in the household have that problem. When I called, I spoke to the store's tech, who was less than helpful: "what do you want us to do?", "what do you expect us to do over the phone?" (nothing, of course, just looking for some ideas, here.) When I gave him the computer's specs, he told me that it shouldn't be doing that, and that it must be spyware. I stated that I had the computer for two days, and it had been doing that since I plugged it in, and asked why it hadn't been scanned before purchase, he replied, rather nastily, that it wasn't the store's fault, everything was a clean install. The owner does offer a thirty day warranty, but it's store credit only, so all I could do is trade it in for another piece of junk. I will probably donate the computer to Goodwill, and chalk it up to a $130 mistake. Don't buy from Emerald Computer and make the same mistake I did. Follow up: I brought the computer back to Emerald, and they politely, but reluctantly, allowed me to exchange it for the same amount's worth of other merchandise. Very little fuss, and they were apologetic both about the computer and the rudeness over the phone. I would have preferred a cash refund, but I knew about the credit-only policy, so that is my own fault.
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