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  • I was in Toronto on business during the blistery winter and decided to brave the outside elements to grab dinner. The restaurant is cozy and nice. During my visit the place was not even close to busy. I only saw a few other tables but I will attribute that to the negative degree weather. I had one of their burgers with bacon. I thought it was great. My issue and reasoning for 3 stars was the service. It took a few minutes for the girl working to acknowledge my existence even though she saw me enter. She looked at me and then went back to whatever it was she was doing without a word. After she finished up her task she showed me to my table. I didn't time it but it was a decent amount of time before the same person reappeared and asked me what i wanted to drink. Thinking ahead I told her I was also ready to order, which I did. I didn't see her again until my food was delivered after that I didn't see her again until time to pay. No follow-up, no check-in visit - nothing. She brought out the credit card machine and walked away. The machine wasn't working (could have been user error - I'll never know) so I waited and waited and waited. I finally flagged her down and she took off with the machine. I waited some more. When she returned she actually waited at the table this time around. I paid and left as quickly as possible. I looked at the time as I was walking out and realized the entire process took an hour and a half. It shouldn't take that long to grab a burger in a place that isn't even close to busy.
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