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  • I came here after work to get my usual large firehouse steak and cheese sub. Normally whenever I come here it is after 5pm but I got off early today and there is a male manager here today. When the cashier put my discount into the computer after I showed her my ID card, he leans over the counter asked me where I work and then tells me that he can't give me the discount. I explained to him that I come here three or four times a week and he has never been a problem. So then he tells the cashier to ring everything up regular price. So I told him no thank you. It is a principle thing for me. Every other time that I have come here and it has never been an issue because I have my valid Department of Public Safety ID card. The food is great here at Firehouse but if your staff are not going to consistently enforce your policies, it creates a headache for your customers. Especially the regular ones. They have definitely lost a customer in me.
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