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  • The reason I am giving this place 1 star is not so much food quality (although I would say 3 at best for what I had) but is more pertaining to the absence of them to rectify and satisfy a customer complaint. This restaurant has lost a potential customer. I eat out a lot and try not to complain but on the rare occasion when I do, I expect that there will at least be an attempt at trying to "make it right" by the restaurant. I had ordered Pasta Marinara and some fried mushrooms for delivery late one night. The mushroom breading is not great and it came with no sauce. It wasn't listed on the menu when i checked so I gave this a pass (although I've never run across a restaurant that didn't offer sauce with their fried mushrooms before). The side salad that came with the pasta actually was the only real bright spot. The menu online listed the Pasta Marina as "angel hair pasta topped with homemade marinara sauce and cheese". The pasta was definitely not angel hair pasta but regular spaghetti noodles. The taste was just ok. It was late and I didn't call about it that night because I was hungry and their delivery was closed by then so I ate a bit of it and decided that I would take to show them the next day, thinking that they should know what is being sent out. When I took it there the next day, a woman behind the counter said "it is a misprint in our menu. I have told the owner several times" I told her that I saw it on the online menu (which she admitted might be easier to correct but then just said "they are working on it".) She did apologize but offered nothing to compensate for the fact that I ordered something and didn't get what I was expecting. So it is apparently a known issue, was brought up to management "several times" and nothing has been done about it or process put in place to let customers who order know that it is not angel hair pasta as stated on the menu. I wonder how long it has been on the menu this way. Bad form, bad for business the way this was handled (are the employees not authorized to offer compensation when you don't deliver quality or actually the product that they ordered?). Since it was a known misprint, someone should have informed me when I ordered and ask if I still wanted it. Does the owner care?
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