| rev:text
| - Oh sigh - where to start. I got a great deal and I booked it. Sadly, i'm going to say you get what you pay for. I don't know how much each night was because I bought a flight and hotel package.
I'll start with the good:
1. I was able to check in at 930am. I'm going to count that as a BIG plus because not many hotels allow that. However, I was flying from ottawa to Calgary direct and with the time change I got there super early. They quickly checked me in and it was awesome because I was exhausted and didn't want to wait around until 3pm for a room.
2. The staff is super friendly - they treated me great and made sure I had what I needed when I asked for it. They also quickly changed my room when I had a concern.
3. The bar is nice and the bartender was very friendly. The sad part, the close early. Like 10pm.
The bad:
1. The motor in the AC of my first room was broken and I had to ask them to please switch me to another room. They tried to send someone to fix it while I was there but that was a failure. Lol
2. The second room I was in, the AC was "working" but it barely cooled. I was lucky if I got a tiny bit of cold air. It was so hot that I had to sit next to the AC to be cool enough to do my makeup.
3. The fridge wasn't even plugged in and I had to fight with the fridge and pull it out to find the plug.
4. You don't get your room cleaned unless you ask them to do it. Ok fine, I left at 9am and asked them to please have my room cleaned by 2pm because I would be back with company and then needed to get ready. Sadly, I got back at 3pm and my room was still not cleaned up. I had to call down. The front desk had forgotten to relay my message. Sigh! So if you are going to ask us to request a service in order to provide it, the least you can do is make sure you send the message over to housekeeping.
5. The beds are super uncomfortable and old. The entire hotel is old. The rooms are not that great and the balconies are open for use but you cannot smoke outside. So, don't bother calling down to ask hehe!
6. The shuttle needs to be scheduled ahead of time, so if you are at the airport you are SOL trying to get a ride. However, when I called the week before to ask about this they told me it wouldn't be a problem. Then when I tried to use the shuttle it wasn't available . Anyway, long story short. Book it ahead of time.
I'm giving them 2 because the staff was awesome. Otherwise, they would get 1 star!
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