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  • Oh, man, SWA at PHX, you have issues! Is it a lack of employees? Overbooking? Or the airport? All I know is while every other airline was dealing with customers efficiently, Southwest had a line that got so long it took an hour just to check in. And then security on top of that. They had to create one inital line that turned into two lines, one for boarding pass printing and one for people who already had passes. I had my mobile version but guess what line still went faster? The one for antiquated people who hadn't printed their passes. Why - because they were redoing passes for people who already had them "just in case." Le sigh... I'm so glad I was early. Four hours early. Well, three by the time I finished checking my bag. I forget that SWA is a budget airline and you get what you pay for. I waited for hours, flew through Las Vegas (an hour to the northwest when I was trying to go southeast) and did other various annoying things because I got a cheap fare. They even changed the gate 10 mins before boarding with no announcement. The flight attendant didn't know about it and was late boarding because of it. My loyalty to Southwest is constantly being tested. I can't wait til I have enough disposable money to fly a different airline!
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