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An Entity of Type : rev:Review, within Data Space : foodie-cloud.org, foodie-cloud.org associated with source document(s)

Attributes	Values
type	rev:Review
dateCreated	2013-10-16 00:00:00 (xsd:dateTime)
itemReviewed	Acura North Scottsdale
http://www.openvoc.eu/poi#funnyReviews	2 (xsd:int)
rev:rating	1 (xsd:int)
http://www.openvoc.eu/poi#usefulReviews	7 (xsd:int)
rev:text	I arrived at Acura North Scottsdale at 1150 am. After I walked in circles around the 4 cars in the center of the lobby until 1215P pm I was finally greeted by a gentleman who said his job was just to run paperwork but he would find me a salesman. At this point I imposed and asked who were the four individuals sitting in the office (with a large window) that I had walked by multiple times during my 25 minute wait. It turns out they were all managers, from the GM down. I guess they couldn't pull themselves away from their obviously important jobs to help a mere customer. I gently interrupted the managers and asked if they really wanted my business... Yes, they did find me someone to help me: The Internet Sales Manager. Brian was actually very personable and knowledgeable, but after a quick test drive he explained he had to get back to answering emails (has to reply within 30 minutes or else!). So I was shuffled of to Kelly. Kelly really didn't know much beyond her favorite features of the car. Her follow up email of today was another example of her professionalism: "Our team at Acura North Scottsdale would like to thank you for your interest in the . We are committed to providing you the best sales experience possible" Yes, I am apparently interested in a period(.). On top of it all they didn't even have brochures in stock for the model I am considering purchasing. Really? Twenty five minutes and not so much as a greeting? Maybe try having someone staff the reception desk that I was doing laps around. I get it, sales staff can all be busy, but 4 managers sitting in a meeting ignoring customers? True, the Internet guy was great, but he had more important things to do than take care of flesh and blood customers. So I was left to a sales person who only new what she liked about the car, and said I could be the one to look up the info on the internet since they didn't have a brochure. She had a copy and would copy it for me but... If you want to provide quality customer service, try to greet your customers, have the sales material on hand to give to your customers, and train your staff to know their product, and then allow them to take care of customers. If they are so afraid of getting into trouble for not answering an email in 30 minutes, then you are obviously putting excessive constraints on their performance.
http://www.openvoc.eu/poi#coolReviews	0 (xsd:int)
rev:reviewer	Rob

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