Bill was a LIFESAVER ! He was not able to do the job. And he found someone who was and made sure they honored the price he gave me! Almost everywhere I called were trying to rip me off simply because I have an Audi and bill made sure that did not happen ! He even called the Audi dealership to make sure that there was no other way to unlock my car before he referred me out. Bill is the man with a plan and I will forever refer him to my friends. Keep up the great customer service bill !