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| - Centennial Toyota has been our go to spot for car shopping for years. My family got a total of four cars from them (one lease) and while the salespeople are usually polite and not very pushy, the price you get might not be great and the service for the few visits i personally had were pretty horrendous.
My recent experience at Toyota was less than pleasant though. It was a big waste of time. I convinced my girlfriend and her sister to check out centennial toyota simply because my history with them and naturally i expected a rather fantastic quote from them. I did my research and called several dealership as well as printed the true price paper from U.S news cars website, I even had a friend who sent me their receipt from Henderson toyota for the exactly the same car.
I started off by letting my gf test drive the car and then the scary negotiation begins. The salesperson was very polite but let me say my previous purchase and my loyalty played absolutely no part in the negotiation process. I was quoted $3000 more than the true car pricing gotten off of the cars website and about $3500 more than what our friend got at Henderson. What bothers me the most is that the salesperson kept asking for my bottom line. It's safe to say that he missed the point, he was playing the bargaining game with me and I just wanted a hassle-free experience. After we told him we will visit another dealership and my gf's mom has to co-sign with her on the car even if we buy it right now, he looked dismayed and became obviously less excited about us. He somewhat hastily ended the conversation and gave us a not so great price written on the back of his business card and we left very unsatisfied. He never mentioned anything about the $25 test drive gift card btw even though I showed him the coupon that they sent us. The whole thing took almost two hours.
We went straight to fletcher jones afterward, and guess what, we bought our car there the same day. Their initial offer and the only offer for the same car beats the Centennial quote by around $4000 and the recent graduate discount was $750 vs. $500 from centennial. Yes, the cars were exactly the same with door protector being the only difference. We had NO negotiation because we felt the price was great and all of us were surprised how easy it was. With signing and everything it took about 3 hours total.
Centennial later sent me an email after I told them my disappointment. The manager simply told me that I should've just called them and that they will not be beaten by any body on price. That's completely missing the point. If they offered me a good price and played no bargaining game with me in the first place, I would probably spent a little more to save the trouble. It's safe to say my loyalty with this place is completely gone.
Will I go back to Centennial Toyota? Probably, since buying a car is all about playing these games. I am not sure if buying at Fletcher Jones can as easy as this one. But will I ever convince somebody to go to Centennial simply because my so called "Loyalty", absolutely not. There is no loyalty, at least not with what happened to me.
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