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An Entity of Type : rev:Review, within Data Space : foodie-cloud.org, foodie-cloud.org associated with source document(s)

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type	rev:Review
dateCreated	2017-07-19 00:00:00 (xsd:dateTime)
itemReviewed	Andy Lewis Heating and Air Conditioning
http://www.openvoc.eu/poi#funnyReviews	0 (xsd:int)
rev:rating	1 (xsd:int)
http://www.openvoc.eu/poi#usefulReviews	2 (xsd:int)
rev:text	Andy Lewis was the HVAC company chosen by my contractor as part of the new home build. When my heating was out on NY Eve, Andy Lewis came out and took care of the problem on NY Day. So, they get some credit for their service, but in all other interactions, Andy Lewis comes up short. It appears as though the system for my home is undersized, and as I spoke to the agents on the phone, it became clear that their customer service is lacking in bedside manner, as well as follow-thru. They failed to get back to me with detailed information that justifies why my 4 ton A/C system is sufficient for a house that is greater than 3600 sq feet, while both neighbors have houses of approx 3000 sq ft, and they both have 6 ton systems. Also, I tried to have a new catalyst loaded into my HVAC to replace the stock catalyst, and Andy Lewis threatened to void my warranty, even though the replacement of the fluid would have been done by a licensed HVAC contractor. I spoke to the owner or the highest level of management I could get on the phone, and he simply kept repeating that if I replaced the fluid with a new catalyst, I would void the warranty. The moss magnusson act establishes that a warranty cannot be voided simply because someone else serviced the item in question, or if an after-market part is used on the item in question. Given their attitude, and their position on service and sizing of the system, I'm afraid that I have virtually no use for these folks. I strongly encourage you to find another HVAC vendor. You'll likely never be satisfied with these folks.
http://www.openvoc.eu/poi#coolReviews	0 (xsd:int)
rev:reviewer	Clifford

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