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http://www.openvoc.eu/poi#funnyReviews
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  • I visited Party City to purchase balloons for an event the following day. When I walked in to the store it was busy and there was one person working the register, causing a LONG line. When I got up there to make my purchase, the young lady was very overwhelmed and I could tell she wasnt really focused on my order, but it looked like she got it all right so I paid and left and made arrangements to pick up my order the following day. The next morning Cynthia, the store manager called me to ask about my order. First she said the new associate had made in error and not charged me for the helium to fill up my balloons. While this wasn't an issue, because I would've paid for it - Cynthia apologized for the trouble and comped the air cost. Next, Cynthia went above and beyond and went over every detail of my order with me to insure it was what I wanted. When the balloons arrived they we perfect!! I just really wanted to thank Cynthia for being a great example of what 'customer service' is and thank her for making our party a success.
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