This is not true gelato nor is it ice cream or frozen custard. Not even sure how to describe it other than it's nasty; plain and simple. I know my frozen treats and this is by far the worst I ever had. Tastes more like chemically synthesized flavoring blended into semi frozen sludge. Had both the banana and chocolate. The banana...not a single ounce of real banana flavor in there. The chocolate...remember licking scratch and sniff books that had a cup of hot chocolate as a kid? That experience beats the flavor here. Horrible! How do you screw up chocolate ice cream!?!? Goal accomplished.
How was the service you ask? Well, it's on par with the quality of their product. Bad. Would you expect anything else? But let's be real here, who's going to work here...uneducated kids with no motivation or skills. So, going into this transaction knowing that I could get past the crappy service if the product was good. It's not, hence the 1 star rating which I rarely give out.
The place is a scam and WAY overpriced. Prepay only, why? Because they know you're less likely to ask for a refund and won't dispute the charge. Don't even be fooled by having a sample...5 steps away after your purchase you'll realize what I mean and toss it into the trash and go about your day; just as I did. Typical tourist trap banking on the unexpecting. Major FAIL.