I was getting tired of the marginal battery life in my RazrM which had gotten worse with the latest operating system upgrade. I don't mind saving some money and getting last years model. I was looking at two phones that had been reduced to $0 because their replacements were due out soon.
When I entered the store after work on Friday my first impression was with that many people I should have brought a sleeping bag. Turns out half of them were employees. I was greeted quickly and within 5 minutes I made it to the top of the list and had a trainee and a trainer waiting on me. Told them what I was looking at and why. They unlocked one of each so I could hold the phones, both were much larger than my old phone. We talked about each one's strong points and I ended up with another Motorola so I would have a short learning curve. They did not try to talk me into spending a bunch of money on the latest and greatest. They did talk me in to a couple of accessories.
I've been with Verizon (Airtouch) for 16 years and overall this was one of the more pleasant and least confusing upgrades I have had. I still think the $30 upgrade fee sucks.