| rev:text
| - There have been some changes to Destiny and I'll focus on that. You can assume anything else has stayed the same.
Destiny's menu received a bit of an overhaul as certain items have been either added or slightly changed. There a lot more options as to what to get now and, for the most part, prices remain a little high for what they are. However, unlike before, the quality has improved. I went with three friends and, for the most part, we all enjoyed our food. This is really nice to see.
However, where my disappointment still exists is with the customer service, which really hasn't improved. The waitress we had didn't seem to know a lot about the menu and wasn't confident in any of the questions asked to her. Not only that, but she also asked us to pay the bill earlier because "she was about to finish her shift". I'm understand she's about to get off work, but why was it necessary that we pay at the time you want us to? We said okay because we didn't plan to order more, but what if we wanted to order more and why do you specifically need to be there for that?
The biggest problem now? A new 'service charge'.
The menu has something along the lines of "A 15% service charge will be applied to orders that are for 8 or more guests and for a total cost above $80". This implies that you'll be charged that charge on either 8 guests 'AND' for an order above $80 (for the table). As in, both conditions. However, when we received our bill, it was added. We asked our waitress about it and she got her manager.
The manager says that it's their policy to add that 15% charge in place of tips and that we're free to add nothing more to that. This charge also covers things like Wi-Fi. This also implies to me that the waitresses don't directly get the tips that customers give... (how on earth do you determine how much is for the tips and other things like Wi-Fi?). The problem with this service charge was that we only had 4 guests, not 8. But the manager said that we had above an $80 total bill. But the menu says you need both conditions to be met, not just one. After a long discussion, in which nothing was cleared up at all, he ended up waiving the 15% service charge, reluctantly. I didn't give much of a tip because of that mess and our waitress who was pretty subpar.
The short version here is: Beware that they tack on an extra 15% to your bill if you have 8 or more guests OR have at least $80 on your bill.
My friends and I went to this place over Go For Tea to play board games because it's closer but that 15% "service charge" is completely unnecessary. Part of the manager's point was that other Asian places are applying it and this isn't entirely true - I've only seen it at a few places.
If you're like us and like going to a place to play board games and to grab dinner, you may want to consider somewhere else if you don't want to be charged that extra 15%.
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