Never say never. I had posted a poor review of fired pie two weeks and said i would never go there again. A couple of days later I received an email from one of the founders (Fred Morgan) who had offered to replace my pizza. He asked for my address and sure enough he was true to his word and sent me a gift card for another pizza.
The pizza was really good. You can tell that these guys have been in the pizza industry for a long time. Their pies are about the same size as you would get at California Pizza Kitchen, but you get to add your toppings similarly to how you would at subway or at Chipotle.
Also seeing the way that they responded to my earlier posting shows that they understand the importance of client promoters and detractors which in my opinion is a sign of a great company.
Thank you Fred!