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| - I'm posting this review to help Nishikawa out so they can ready for their grand opening. This is not in anyway going to be riddled with profanity and judgement like another poster but something constructive and helpful to the staff. For the record, I have worked in the service industry through high school, college, and now as a Registered Nurse.
Husband and I came on Monday around 1pm. We had to wait about 5 minutes to be seated. There were 8-4 tops and 12 seats at the bar. No one seated at the bar, 2-4 tops open. We were given the menus which were abbreviated versions of the one online. The one online was still a work in progress with template instructions still there. So we were given water without is ordering which was great. It was 100pm by the time we started to order. We ordered takoyaki first. By 109pm we were told that they stopped serving ramen after "a certain time." The time wasn't really sure by our server. So we ordered the rest of our food. My husband ordered the karaage donburi and I ordered the chicken chashu donburi. We could hear the servers tell other patrons being told that they didn't have ramen anymore. There was some guy who was seated at the bar way after we arrived that somehow got ramen. A dish came out that looked like our takoyaki but the server said it was something else so we passed it along to the other table only to have it brought back to us as takoyaki. Yes, it was takoyaki. My husband liked it. Then his bowl came out. I had to wait for my bowl long enough to sit and stare at his food, go to the bathroom, do my thing, go back to table and watch one server bring 2 bowls to another table. Still had to wait another few minutes for my bowl. Finally got it. The meat was warm, not hot. It was pretty fatty. I was thinking this was not right. Gave a piece to my husband. It was pork. I don't eat pork belly a lot. Appetite gone. At least, the rice was hot. Anyone with religious, allergies or adversions to pork with a temper probably would have thrown a huge stink. I'm not the temper tantrum type even after the strike outs so far. One server came to see how things were. I told her that I believe that I was given pork rather than chicken. She asked if I was told that they ran out of chicken. No, we were not. They did give us a free drink of green tea (matcha not tea bags) for not having ramen. With a lost appetite, I asked for a box since I wasn't going to finish my bowl. It was already after 2pm and people were still trying to come in that were turned away. The servers and the manager/owner? ended up locking the front door. We paid our bill and tried to leave. Nope, staff can't get the front door open, we left through the side door. The thought went through my head that we would have to go through the kitchen.
So right now, I hope that Nishikawa will read these reviews and make some positive changes. The owners should consider allowing their servers to write down their orders so there is no confusing tables. The sign by the front door should say they ran out of ramen and other things. People should be told that they ran out or stopped serving ramen before being seated. Other Yelpers were offered giftcards to come back. We were not, so the incentive is very low right now. We will give it 3-6 months before going back. By then, the kinks will hopefully be worked out. I look forward to trying you again.
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