I've never had any problems. They do get busy, but it's a fast food restaurant, so maybe my expectations are low, but I really have never had anything to complain about. I saw all the one and two star reviews so I thought it would be nice for them to know it's not that bad. The employees appear to be hard workers and have always been kind to me and served me with a smile. At the end of the day, give it a chance, it Isn't that horrible!