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  • First time ordering from the Duluth trading, and unfortunately will be my last. I ordered two pants one ballroom one ultimate fire hose and a pair of knee pads. I made the mistake of getting a size 32 waist which is what I wear but the pants were extremely tight so I returned them, and that's where the issues started. After a week I received the pants and they were the wrong size. They sent me 34x34 right waist wrong length called customer service sure enough the mess up was on them. So they said they would resend the pants but they no longer had the ultimate fire hose pants in the camel color and offered black which was fine. When the pants arrived the ballroom where the right size, fit fine, the ultimate fire hose pants where actually the regular five pocket cargo. When I called they told me the pants where no longer available, the sale I used wasn't either, and if I wanted pants with slots for knee pads I would have to send the cargo pants back with a additional $30!?? Did I do something wrong here?? Who made this call to just give me pants I didn't even order? like I wouldn't notice.. I was determined to find pants with the slot for the knee pads. Again I go online I order pants on sale the dry flex or what ever they are called, with of course the knee pad slots. When I placed the order I forgot I had a promo code to use for shipping, so I call to see what they can do for me. (Best part) She tells me she has no problem letting me use the code for free shipping, but unfortunately they no longer had the pants in stock. They didn't even send me a email. I have never been so angry and frustrated about buying work pants in my life. Really disappointing, never again.
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