My opinion on this one may seem bias because of where I am from. 1st I just moved here from Hawaii, the place where service is expected. Long story short, I went into BOA on Blue Diamond last week 15 min to closing on Saturday, the gentlemen in the suit in the front said I would have to make an appointment just to be seen to open an account. Ok soooooo...if you want someone to open an account with your bank dont you stay to help them? I know they do in Hawaii. This guy made it quite obvious that they were not staying pass the clock time to help a customer. I will say though that when I returned on Monday as planned..they were very polite and courteous. Between BOA and Chase, I chose BOA. They have ATM's everywhere which is convenient. I will say that the tellers at this location suck. They have no urgency what so ever..lord help them. Bank environment isnt the best. No coffee or water for customers but oh well..