We had an issue where we ordered pizza, they called us to tell us it was ready, and when we arrived to pick it up they had lost our order. Upon requesting our order the staff denied they had ever received a call. At first they blamed other staff and then just flat out denied they ever got the order, going so far as to say we ordered it from a different Gus's. Finally as we were about to leave a man ran out of the back and said that he had taken the order from his office.
Losing orders happens- there is no issue with that. The issue is simply the way they treated us as if we were stupid and had not ordered from their location. I would not recommend this location.