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| - Seller beware!!! We had a horrible experience and are left feeling completely taken advantage of!
We began this ill-fated journey two months ago by following all the instructions listed on the website to sell your belongings. We had to continually follow-up with them by both email and calling (and leaving voicemails as rarely did anyone pickup). They really seemed in no hurry to do business with us even though one of the requirements they request is your timeline - when do you need your stuff sold by - and we told them three weeks tops.
They want you to email them pics of all your items at which point they are supposed to offer you a price for everything. We emailed them the pictures (and a month later) we still didn't have a price or any further communications from them. After we pushed for a price they finally agreed to set up a date for pickup.
Three weeks later they came with a truck without an agreed upon price, which we thought was odd as they state they won't pickup until that piece is settled. Their window for pickup was 1-2pm and, of course, they didn't arrive until 2:30pm. My husband showed them all the pieces we were wanting to sell (a large antique solid wood coffee table, a new bar-style dining room table that seats six with wrought iron and marble charger, two large computer desks with matching chairs and a full mattress and box springs set). The guy said he'd take everything except the mattress set because according to him the mattress was stained. It wasn't. It was sun-faded from being in our attic/storage room for a number of years but we let that go not wanting to argue the point. The pictures we sent via email clearly showed the lightening color distortions. But everything was clean, odor free and in good condition.
After he loaded everything the guy went to leave and my husband had to stop him to inquire about the price. The guy feigned innocence stating "Oh, I thought you were giving us this." Giving!! An antique table and a new dining room set?!? Of course my husband corrected this notion and then the negotiating (which I use loosely because we walked away with little and they got everything) began.
The guy shrugged and offered us $60 for the lot. When my husband scoffed the guy said ok then what were you thinking. We said $200 sounds fair (which is BEYOND FAIR). He countered with "I'll give you $75." At this point my husband is exhausted from the day and exasperated from this unbelievable experience telling him not good enough. The guy tells us $100 final offer.
With all our stuff loaded on the truck and us being out of time to get rid of the furnishings what choice did we have? Abby Ann's one (won) - us zero. They knew they had us over a barrel and they took advantage of it and us!
Please, please, proceed with caution when dealing with this business because they may not be fair with you, or offer you good customer service and may just leave you feeling taken, sick and heartbroken over the whole thing.
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