| rev:text
| - Your service staff really dropped the ball tonight. Milestones, prepare for an earful about my recent mouthfuls from your dundas/yonge location.
We asked for water with our drink order, and that water did not come. So we asked a couple of your passing waitstaff and hostesses to bring us some. This was not done. Our mozzarella balls came out. Very delicious, but we still need that water buddy, hey how about some plates for that app too?
We wait.
Like ten minutes? Not ok. 20 minutes without server assistance? Time to get real. So real I got. I noticed the server station, where the app plates were stored, along with those walk away debit machines and God knows what else. I was a server once, how hard could this be? I got up, walked over and began to rummage for plates. Got said plates and returned to my table sucessful and my dear mom mortified. But at least we had plates.
We ate our app. And it was perfect. In fact- culinary kudos to the Cara kitchen system. They manage their food with a level of scientific precision. Every dish we got tonight was excellent and you deserve a pat on the back cooks.
But it's only half the story.
There were servers there to help us get our water. And not just our server. There were hostesses, other servers, and this manager dude who I would really like to have a chat with. You all Failed, and it's sad because You are failing each other.
A good service is a team, a family, and they are a family who loves to entertain their guests. Hospitality gushes from this family. Their head (that's you manager dude) can oversee, forecast and eliminate problems before they occur. You should have seen me going through your wait station. I could have been stealing your debit machines or any cash left there or pouring arsenic into a pitcher of water and you didn't even notice. Now I wouldn't do that, ever, but I am not everyone and I am betting there are some who could do that. Our server was clearly not keeping up, yet none of your hostesses jumped in to help her. You have to plan, direct, and motivate your staff. It's part of running a good restaurant.
Now. I WILL be back. I don't write off a restaurant just because of one bad experience. (Food was yummers! Yay!)
But pull yourself up as a team servers. It's the part of that job that makes it worthwhile, and there's a great satisfaction you will feel in your heart (and your wallet) when you do.
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