Maybe all of these bad reviews have caused people to go elsewhere bc I had a great experience. I got my referral slip from my doctor in the morning, then immediately called Simon med to schedule my MRI. I was able to talk with someone who could answer all of my questions and get me scheduled that night for an MRI. They called about two hours before my appointment and said that I could come 45 minutes early, which I was happy about because my appointment was at 9 PM. I ended up getting my MRI completed by 9 PM, so I was happy about that.