| rev:text
| - Horrible service department & customer service
I took my Honda into Hendrick's Service Department after the car displayed alarming and serious issues with the automatic transmission. Basically, I could feel the car jerk violently when shifting gears and then when I went to parallel park it wouldn't shift into reverse at all. I described the issue in clear and competent detail and left the car with Hendrick's for it to run diagnostic testing.
The service department called me later that day and told me they drove the car and it was fine. I was told the car did not need any repairs. Upon questioning the service manager, he has refused to confirm the number of times the car was driven nor the distance driven. However, I was positive something was wrong and that the car was dangerous. So, we left the car with them from Saturday morning until Monday night, which gave them an entire weekend to physically examine the vehicle. Apparently, during this time they could not "recreate the symptoms."
Honda has not indiated that they actually opened the hood and physically examined the car, which seems to be a pretty necessary component to determining whether my car had any mechanically issues. Nor did they call me to ask me additional diagnostic questions about the symptoms. This seems to be more than a bit ridiculous. I understand that cars are extremely technological in this day and age, but is an auto mechanic not capable of diagnosing a very obvious and well described transmission problem?
So, Hendricks sent us home and I told myself it was a fluke. I believe that I rationally assumed a mechanic wouldn't send me away with a dangerous car. I mean, wouldn't a mechanic at an allegedly established dealership do his or her due diligence in determining whether there was a problem?
Four days later, I had to drive 6 hours to help a friend who had recently undergone surgery. Barely three hours into my trip, my car started displaying the exact same violent jerking when shifting gears. It would also not shift into a higher gear. This all occurred while traveling on a major interstate. To more accurately invoke an image of this terrifying experience, I would like to share that I was nearly rear-ended by a semi truck and then had to stand on the side of the interstate by myself for a hour before having my car towed 45 minutes to the nearest dealership. I also had to drive a rental car for a week and a half - all at my own expense.
After this ordeal, which could have been avoided had Honda taken the time to actually inspect my transmission (turns our pieces of the gear had broken and caused the transmission problem) I took the car back in to tell them what had happened and for an additional minor repair. The customer service was TERRIBLE. They merely stated that they did "everything possible to find the problem." Oddly enough, I have received absolutely not follow up or any semblance of "customer service" in response to my email asking for further details as to what diagnostic steps were taken to determine whether my car was in safe, driveable condition (and obviously, it was not). My personal favorite anecdote from the initial response I received from Hendricks is the service manager stating that "we also can not steal or guess at a repair." Ummm, who asked you to guess or steal?! I thought you were skilled professionals who could actually figure out a transmission problem....
The best part is that my exact model of car had a recall on the transmission, because of a very similar problem - pieces of one of the gears were breaking off and causing transmissions lock up. Thanks for the diligent research Honda!
Basically, do not expect Hendrick Honda's service department to go the extra (or frankly any) mile to fix your car. If the check engine light isn't on, don't even bother. I thought a dealership was the most trustworthy place to have repairs done, but I'm never setting foot in that place again. I probably would not recommend this overpriced, underqualified service department to my worst enemy. Steer clear.
|
![[RDF Data]](/fct/images/sw-rdf-blue.png)
![[cxml]](/fct/images/cxml_doc.png)
![[csv]](/fct/images/csv_doc.png)
![[text]](/fct/images/ntriples_doc.png)
![[turtle]](/fct/images/n3turtle_doc.png)
![[ld+json]](/fct/images/jsonld_doc.png)
![[rdf+json]](/fct/images/json_doc.png)
![[rdf+xml]](/fct/images/xml_doc.png)
![[atom+xml]](/fct/images/atom_doc.png)
![[html]](/fct/images/html_doc.png)