I have been a regular at this restaurant for over 10 years. My entire family loves this place but after today none of us are going back. As always we ordered the samething and usually we are in and out in about one hour but today it took 20 mins for them to bring us water and take our order. Then another 30 mins for soup. We waited until 30 mins after that but no one came with our food. People that came after us ate and left. I got upset and went to the manager and he said food takes long to prepare. Are u kidding me?? Entire staff was rude and didnt understand why we were upset. We cancelled our order and left. We paid for soup and shrimp toast which we didnt even eat but the manager charged us for it bc it was ready. Who does that?? This was the WORST experience ever. If u want shitty service then go to this restaurant otherwise find another one.