They send you a text message a day before to inform you that they are delivering. I was finally able to ditch my bottled water because nothing tastes quite as refreshing as Tahoe spring water. I usually fear any sort of contract but it cost us almost nothing to start up (dispenser came with it). One bottle is 5 bucks, it's the same price & volume as aquafina value pack we used to purchase at SAMs club. Our guy even carries the bottle inside of the house whenever my husband is not around to do the job. Refer a customer and they will give you a month credit.