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  • ****UPDATE**** It has been almost 2.5 hours since I spoke to the manager "TJ" about my order and him promising to send out the missing/incorrect items. Now if you read the review below I was suppose to receive the items within 50 minutes per "TJ". Order has still not been received, guess his word as a "manager" isn't worth much. Suggestion to owners - sounds like someone should have some much needed training on customer service. I ordered online at 4pm to have pizzas and sides delivered at 5:30 pm. 1st of all, delivery was a little late (not a huge deal), driver did not bring plates as requested (again not a huge deal - he apologized for not having them). Then when the pizzas and sides were all opened to start eating, I noticed that we were shorted on the garlic knots AND the cheese cups that were ordered at $0.75 each. So I called and spoke to TJ at this location who told me he was the "manager", which I find it a little hard to believe since he basically called me a liar. After a lengthy conversation with him he agreed to send out the garlic knots again and the cheese cups. Delivery time to be 50 minutes. Unacceptable especially considering that the order was placed a good 1.5 hours prior to requested delivery time and it was not my fault that I was shorted on the knots and cheese cups. The manager informed me that not all of his employees had common sense and couldn't perform their jobs accurately at which point I told him that if he was the manager then it was HIS job to make sure that all of the orders went out accurately. Of course at this point he told me that he was being kind enough to replace the items that were missing from my order so what else did I expect him to do. Now if I were the manager of a store like this, first thing I would have done was apologize to the customer, but instead he told me that the driver forgot the cheese cups as this happens all the time and that he knew for a fact that there were 8 garlic knots in the order when he put them into the oven. So he called me a liar and then blamed everything else on the driver. WOW! I would think that whoever owns this location would get a handle on things in his/her store. Bad managers = orders being placed at a different pizza place. If I were in the Papa John's "family", I would be ashamed of this "relative".
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