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| - I really hate to leave a bad review, but any bride interested in this venue needs to know what to expect.
The venue itself is beautiful. When the weather is nice, as it was on our wedding day, artificial lighting does not need to be used. I was pleased that our photographer could shoot our ceremony in natural light! The building is old and beautiful.
Cindy, the manager, I found to be difficult to work with. She will not answer the office phone for the chapel. The best way to contact her is through the chapel email address; however, expect to wait a few days for an answer!
I dialogued via email with Cindy in November 2014, hoping to book the place for our March 2015 wedding. Her husband, Steve, who served as our sound technician, was professional and friendly as he showed us the venue when we visited.
I emailed Cindy immediately after visiting and told her I would be sending in my contract immediately, which I posted the next day. My envelope included the check, the contract, and an itemized list of expenses to explain the check amount. We paid to book the place ($400), for the sound technician ($100), and for two extra hours of chapel use ($200).
In January, once I had already sent out the invitations, I emailed Cindy about some wedding decor details (a pew count in particular, so I could buy the appropriate number of bows). She chose to inform me that she had never received my check and contract. I frantically tried to contact her via phone and email, desperate to know if my date was still safe. I spent a sleepless night worrying that I would need to start the venue search over again. I did not hear from her until the following evening; she told me my date was safe and she was searching for my contract. The day after, she emailed me to tell me that my envelope had been in the chapel mailbox the whole time.
Who doesn't check the mailbox for two months, especially when I had emailed her to say it was coming?!?!?
Also, I emailed her multiple times for a pew count. I ended up visiting again and counting for myself.
In the end, the ceremony went without a hitch. The chapel was opened on time and Steve did a great job with our sound.
After the ceremony, Steve approached my parents for payment. Cindy did not apparently inform her husband that his amount was included in the check (as indicated by my itemized list of expenses included with the check).
In conclusion, fellow brides, be aware of the struggles you are likely to face in communicating with Cindy if you choose this beautiful venue.
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