I too went to this place with a coupon and got ripped off. My lashes were wonky after only 36 hours and as they fell out, they fell out in clumps. After contacting Natalie, she said it must be something I did. I followed all the specific instructions (sleeping on my back, avoiding steam and not wearing makeup, etc.). She kept repeating how expensive her glue was and that she did everything correctly as she was certified. I'm convinced she used inferior glue and lashes. Not worth it even with a deal, cause after a few days (like 3!!) I was ready to pull the remaining out because my lashes were so uneven.