rev:text
| - Came in for an oil change, tire rotation, and 26-point inspection. The worker at the front desk told me it would be an hour wait. I left for an hour and a half for good measure and came back to find my car in the shop looking like it had been finished. The guy at the front desk told me it was all ready to go, so I waited in the office as he went into the shop to pull my car out. 10 mins later he had yet to return with my keys, so I walked to the door where you can see into the shop to find they were raising my car up on the lift. THEY HADN'T EVEN STARTED MY CAR YET.
Another shop employ was slowly just starting to prep my oil change, stopping frequently to talk to the other workers in the shop. There was only 1 other car in the shop and all other bays were free, not like they were busy. I waited another 30 minutes for them to finish my car, never was I informed by anyone what was going on or that my car was not finished as I had been previously told.
After leaving for an innitial hour and a half, I had come back to wait an extra hour in the waiting room while no one cared to come in and inform me that they had just started my service. Oh and did I mention I didn't just walk in to Fletcher's that morning, I had made an appointment for 8am three days prior. I finally received my keys and my finished car at 10:45am, over 2.5 hours later. What is the point in making an appointment if you aren't going to service my vehicle for another hour and a half after my appointment reservation? Also, when I received my receipt with the break down of services there was no sign of a 26-point inspection, and the worker didn't say anything about whether the inspection went good and everything checked out. I'm guessing it wasn't even performed because they just tried to get my car done fast and cover up their lazy work making me wait a total of two hours and 45 minutes. Needless to say I'm less than impressed and I would not recommend Fletcher's service.
|