After reading the negative reviews prior to my donation pick-up, I had to write a positive one. I scheduled the pick-up online. They called a day or two ahead of time to give me a 3 hour window. They came within the first 45 minutes of the window, which I realize is the luck of the draw, but still I was happy. They took everything, and I added a chair that was not on the original list. They were quick, friendly, and I wish I could hire them to help me move!!