I am sad to give Pampas a 3 star rating this time around, for my second visit. We had a groupon and came in for the lunch hour. We were seated at a table and told a waitress would be with us soon. 20minutes go by and we were not helped. We had a few waitresses go bye and no one even showed us any interest. Finally, someone walking around with a meat skewer asked if we wanted to try what he was serving I told him we had not even received any water and he got the owner/manager on it right away. Once the manager came over to start helping us everyone was surrounding our table! The manager was an incredible and sweet man. But it should not have taken him to come over for others to notice us. Because I enjoy the food and the hot buffet I will return and even more for the manager making us feel more at home after the incident. I do hope you have a better experience