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  • I created a yelp account specifically to review these guys...that should say something in and of itself. I woke up today 12/26/2014 to find my water heater pouring water out of the cold water inlet. I called Old Republic who is my home warranty company and they set me up with VETERANS PLUMBING & DRAIN LLC. Being a Veteran myself I was happy that these guys were going to fix my problem...little did I realize. The first issue was the tech was supposed to call me 30 minutes prior to coming, I have a 2 1/2 year old son and two large dogs that bark if someone rings the doorbell so this is fairly important to me. While my son was napping I hear repeated rings from my doorbell which caused my dogs to bark which then woke my son up. Once the tech made it to the water heater he looks at it for about 20 seconds, doesn't ask what is wrong, doesn't try to diagnose the problem, NOTHING. He goes out to his truck to make a phone call and tells me that he is going to replace the tank but a few things aren't covered by my warranty, which comes to roughly $250 on top of the $60 service fee. After I declined paying that much he then asks me for my $60 service fee, which I inform him that I do not have to pay to him. I called up Old Republic myself to verify this and by this point he tells me "don't worry about it, ill just write down that the customer refused to pay" to which I agreed. Once the tech left I decided to get someone from Old Republic on the phone and let them know what had happened. The lady who I spoke with told me that the tech had also told them that my water heater was more than 10 years old and it needed to be replaced regardless. I informed the lady that my water heater is only 3 years old. They told me I wouldn't have to pay the service fee and that they would send a new company out to look at it. I will not only never use this company ever again, but I will do my best to make sure everyone knows how poorly this company conducts its business.
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