It's a shame that everything seems to boil down to the almighty dollar. This was my third time to this office after receiving postcards soliciting me back for a check-up. The visit was quick, I will say that, but then when I got billed I was shocked to see a fee for a "new patient complete". How can I be charged as such when I was a previous patient and the entire exam took less than 10 minutes?? Anyway, don't try to talk to the billing department. The lady in the billing department kept responding "we can do that". Not even willing to hear the customer and work out a fair and reasonable solution. Wow, what a disappointment. I will take my business elsewhere.