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  • I can't review the actual work of this salon because I wasn't seen (I walked out). However, I can and will review the service. I arrived at the salon at 9:40 after I called the day before and was told the salon opened at 10am, I made an appointment. I went in and was NOT greeted in any capacity. I sat down and waited, thinking it shouldn't be too long as there were only two heads in front of me. After waiting 35 mins, the owner finally confirms the service I was waiting for (a simple wash and set...no blow out) and told me it would be a few moments longer. Another 30 minutes later, I saw she was putting highlights in another customers hair. Anyone who knows anything about hair knows highlight applications take at the very minimum 45 mins for a full head. So I left, after waiting 1 hour and 20 mins. 1. You should update your clients, letting them know their anticipated wait time. 2. If someone is getting a simple service, perhaps you should verify that it's ok to start the simple service before proceeding to start a more complicated service with another client (especially if you're the only stylist in the salon). 3. You should definitely GREET and CONFIRM a service immediately when a customer enters your establishment. 4. If you are overwhelmed with clients, perhaps you should hire additional stylists to accommodate the needs of your customers. My search of finding a NY style Dominican Hair salon will continue because $35-$45 for a wash and set and horrendous customer service is NOT WORTH IT. I will NOT be back.
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