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  • I cannot believe how rude the staff is at the 35th and northern location. We decided to splurge tonight and get what we thought was going to be good pizza. First of all, we waited over an hour and a half for our pizza and street fries to get delivered. When the delivery guy gets to our door I asked him how much he said 23 and some change and I handed him 25$ and proceeds to walk away and not offer change. Already assuming that he would keep the rest. When I bring the food in and open it the fries were soggy and lukewarm like it had been sitting out. The pizza looked the same, it was almost cold and the cheese was coagulated. My boyfriend and I just found it unappetizing and we decide to call back and complain. To which Brandy replies that they were really busy but they were going to make the food over and send it out. We then decide that we don't want the pizza anymore because we waited so long already for them to have delivered us old food. So I call back and advise brandy that we changed our minds and we would come into the store and return the food and that we were going to get something else for dinner. Basically just to show them why we were so unhappy and also get a refund. I walk into the store and woman is on the phone and doesn't acknowledge me. When she hangs up the phone I smile and greet here. She still doesn't acknowledge me and just shuffles papers and stapler around and then finally says Oh you are Ria? I said yes I bought the food here just want to show you the food and also get my refund. She says I have to ask Scott to approve the refund and heads to the back and I can see her talking to the older man in the back and he is obviously complaining anf talking to her about the whole situation right in front of me. After I wait there for about what feels like 10 min he finally comes to the front saying "you shouldn't have come we already had the food done and we were going to bring it out." "Next time don't come here." "Also we don't do cash refunds, but tonight I will make an exception." To which I reply to this "well there wont be a next time." And he says "See what happens when you try to do someone a favor." He hands me my money and says under his breath "Enjoy your burgers." I proceed to ask him "what is your problem, you think that you can just say whatever you want to your customers?" He says "Aren't you getting burgers?" Acting completely ignorant and Brandy chimes in "Well aren't you getting burgers you said you were getting burgers on the phone." I said no I did not I said we are going to get something else. Scott says "Well I'm not gonna stand here and argue with you." Mumbles things under his breath as im walking out. I tell my boyfriend what happened and goes into the store. Scott tells him that I am no longer allowed in the store because I was droping f bombs. My bf just shook his head and walked out. I call another location to get information about how to take this to upper management only to find that Scott is the general manager of the store. This man and even his staff specifically Brandy are absolutely horrid. He even admitted to messing up the first time on the food. THey knew the food was old and still sent it out to us and acted as if he was doing me a favor by returning my money, which by the way did not include the tip. I would never recommend anyone to go to Streets. He sets a bad image for the whole company. If you care about your customers I would recommend you find a new manager who cares about customer service.
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