I should preface my comments by letting it be known that I have never even been in a laundromat before (until today), but I think this place is great. I'm assuming the guy at the counter is the owner. He was really nice and helped me get everything done. My washer/dryer are out of commission and I needed to wash a bunch of clothes for work. The guy helped me decide what size washers I would need and an approximate amount of quarters to use for the dryers. It was kind of funny talking to a few of the 'regulars' while I waited as well. Bottom line, the great customer service means I'll be back until my washer/dryer are functioning again (and probably for the dry cleaning too).