Right when I walked in, I felt comfortable. Camille sat me down, took some Visia photos of my face and talked to me about my problem areas. She recommended I just have 2 IPLs based on my concerns. She made me feel very comfortable while I was getting an IPL on my face. I felt somewhat relaxed, I know that's hard to do when you're having a laser zapping your face. I will definately go back for more! Thanks Camille!