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  • Pacific Sales sold me a lemon! I bought a Samsung refrigerator from Pacific Sales at an excellent price. I was told that they were clearing out the floor models and that is why the price wad so low. I was very excited about my new appliance and felt I got a great price, however, from the moment that it was installed it has not worked correctly. I have had a service tech out to fix it 3 different times to fix 3 different problems and to date it still isn't working properly. When I called Pacific Sales to see what I can do, I was told I had to call Samsung directly. What? I have owned this appliance for less than a month! Then when I spoke with the local store manager I was told basically you got what you paid for and if you want to exchange the refrigerator for an identical one I would not get the sale price, I would have to pay the difference. I don't understand this business practice. I was not under the impression I was buying a used or substandard refrigerator, however that is EXACTLY what I got. I am still trying to get this worked out with Pacific Sales, however my patience is met lies and me being ignored. I am going to contact our local news station next to see if they can be of some assistance. I did give one star because our salesman Travis was absolutely awesome! He was very helpful and knowledgeable. BOTTOM LINE....Don't buy from Pacific Sales if customer service is high on your priority list
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