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  • I am giving a 2 star due to the customer service I got from all the staffs last night. First of all, my sister made a reservation under her last name for a party of 6 at 7:45. I arrived at 7:20 and they couldn't find our reservation order. since I was waiting for the rest of the family, I casually checked out on the menu ( which is a few sheets of paper).Once I started to glance through it, 3 different hostess came over (separately) to "sell" the alaska king crab. One of them said" every single table is ordering that, you don't even have to think it over".It was very "hard selling" and I just hate it. It looks like they want to get rid of their overstocked king crab as they look ike "dying" inside the tank I ordered the tea but it took more than 10 mins to come.My sister ordered lobster of a certain size( they charges by the lbs) but they came back and said "its 1 lb more as this is the smallest one we have". My sis said they always do that, so the customer will end up paying more. Considering they called themselves a "FINE" dinning restaurant, the staffs have NO customer services. The hostess walked pass my chair and bumped into it more than 10 times the whole evening. When they served the food, they expect the customer to HELP out.We finished all the food on the table and was waiting for the last dish to be served and after waiting for another 20 mins, we decide to ask them and they said "I thought it all came" and they have to cook it right away without an apology. I don't mind paying for the food even if it is over priced or not, but coming to a place with customer service that really sucks, I rather go somewhere else. There is more than 1 "FINE" chinese restaurant in Toronto
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