We've been with this office for almost 11 years and
I feel like they've really gone hill since expanding and bringing on more doctors and staff. At this last visit, I waited close to 21/2 hrs for a basic well check. The front office told me they were only had 4 doctors on call. I can understand that, but after watching 2 families go in before me after I had been there for over the first hour was super frustrating. I finally asked the front desk when it would be our turn and of course they said "oh, they just pulled your file and you're next!"
After finally being brought back to see the doctor, we waited again! At this point I had used up all of the snacks I brought for my 18 month old. Once the doctor came in we talked for a few moments and then she left saying the nurse would be right in. 30 minutes later I'm still waiting. I ended up having to go and ask another nurse when we'd be seen
The nurse finally comes in the room and not only did she blame me for why it was taking her so long, she was snarky asked me to be more patient and understanding. No apology. After 21/2 hrs I was more than patient.
And the real kicker- I recently found out that 2 of my daughters shot records were completely missing since 2012- which is crazy since both of my girls are in 4th and 5th grade and would NEED shots to attend school. Where did the records go?? No one knows.
Needless to say, I finally bit the bullet and went to a different practice.