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  • Burst fracture of my L1 3 weeks ago. Had major back surgery and was told that Hanger was "world-class". Well not quite sure who made that decision for the "world-class" part. Brace was improperly delivered to me at the hospital. It didn't fit properly and they sent someone to "fix" it. Well the "fix" was not correct or sufficient and then I get told to "just stop by any of our offices "anytime" and we'll fix it. Today I stop in and the receptionist looks at me and tells me "yeah you can't just walk in and get seen for a repair". Then tells me "appointments take two weeks". "You can sit down and wait 45 minutes or we aren't helping you" Keep in mind, I'm in awful pain and have an 11 inch incision on my back. But she obviously doesn't care and to her and your company, I'm just another number, you got my money and the rest doesn't matter. I would NEVER recommend Hanger to anyone. Poor quality, poor attitude, and terrible service.
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