I needed to go on a business trip and decided to rent a car. I went with this company since I was quoted $103 for the week.
Once I went to pick up the car, I was helped by Aubrey. He started to talk to me about insurance. I opted for the lowest coverage (this being my first car rental, I thought this was necessary) once selected my total went up to almost $ 260. Stunned by the price I asked Aubrey if it was mandatory to get the insurance in which he replied that if I did not get the insurance and if I damaged the car that I would be liable, plus I would be charged a daily rental fee for each day that the car was in the shop to be fixed. He was extremely polite and helpful until I declined coverage and then he became snarky and irritated. I understand that he is informing me of what can happen by the lack of coverage but then he kept repeating it and was rude each time.
I stated that maybe I should have just used my own car since I was confused and a little overwhelmed and he goes "Well what kind of car do you have?" with a very snarky tone. It made me feel like I was scum of the earth because I didn't opt in for their buy up insurance but I honestly could not afford it. This wasn't a trip of leisure it was a trip for work.
I have decided to give this company 2 stars though because the porter who gave me the car was very polite and helpful. The car was really nice and clean and I was really impressed with the car based on the money. But due to the behavior that I experienced by Aubrey I will never rent a car from this company again.