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  • When we booked our reservation we got a deal on the room but we had never stayed at a downtown hotel. I read the reviews on Yelp, Trip advisor and more and they all seemed ok. Small bathroom they all said but we can live with that. Checking in was a breeze at the check in desk but when we booked the room we booked a Freemont view room and were not told that the North tower for that room was closed for our dates due to installing televisions (Really you have to close a whole tower to install TV's wow) So they gave us what they called a Strip view room in the south tower. (NOT so much). Granted you could see the stratosphere and the RIO (Which is not on the strip) in the distance but we got the best view of the train tracks that would run trains at 430 in the morning that sounded like they were coming straight threw the room and a parking lot from the 11th floor. NOT impressed Plaza not at all. Getting up to the room was interesting as well. You would think that in an elevator all the lights would work. NOT so much. The arrow when you press it to get the elevator on over half the panels did not light up. There are 6 elevators and it took forever if there was not one already on the main floor. Inside the elevator the numbers to let you know what floor you were on when the door opened yet again in half of them did not work either. Neither did the numbers on the key pad so you had no idea if the elevator got the message to what floor you were going to. So our first night there I went into the small bathroom to get a shower and ended up standing in about 2 feet of water by the time I was done because the tub was just filling up. Would not drain. There was no drain cap so that was not the issue. I had to call the front desk and it to have mantience to come up and take care of it. They were quick. I had ordered more towels and blankets and it took housekeeping over an hour to deliver them and this was not a busy time for the hotel. I was a little aggravated about this as I wanted to get to the casino and check out Freemont Street. Housekeeping I have to admit as long as they were not bringing you something to your room were great. Friendly staff and very good job at cleaning the room. Little tip if you are parking a car in the parking garage park on the third floor. If you are staying in the south tower you can bypass the parking garage elevators as there is a door right in front of you when you walk into that corridor and it will take you to a ramp follow the ramp down and then on your right will be the south tower elevators. You can take it up to your room if you are staying there or you can take it down to floor 1 and that is the casino and access to the north tower. We found this little trick day 1 but it came in handy when the parking garage elevators were out of order the last night we were there. Little tip if you are printing off your boarding passes at the internet table they offer. Put in $3.00 that will give you 15 min plenty of time to go to your website and print going through the process for your corresponding airline. BUT the passes will not print off until you are completely done with your session and I believe that there is a button that will actually take the remainder of your money when you are ready to print the passes as they want 15 min worth of time to print. I hope that makes sense for anyone who is reading this. It was a big disaster yesterday for us and I was beyond furious with the front desk staff at that time because there were two people attending to the checkout line and then one girl at the side by the bell desk who was on a personal phone call and would not even acknowledge me to help me with the issues that we were having with their equipment. Talk about a customer service RED FLAG. I don't deal well with that. There were credits that we got to go along with the room when we booked and paid in advance. Those credits are only good at the Coffee shop that is right by the check in desk or the Pizza place by the south tower elevators. Make sure you are prepared to use the entire credit at the same time. WE ended up with so much stuff because it is a must to use the entire thing. You just can't let it go. As for gambling at the Plaza when you get your players club card they have a promotion going on just so you know when you lose they will refund your money on the player's club card if you are a new player. What they fail to tell you is that you have to go back to their player's club des k for the next two days in order to get that returned play added to your card. GO FIGURE it would be just like a customer service agent there to leave that little part of info out. Table games at the Plaza are pretty good on the weekend but don't good looking for their Pai Gow table to be open during the week. Monday night our last night there it was closed and this is my game of choice. I played most of the weekend between Plaza, Main street station (where there dealer Pamela was AMAZING. LOVE
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