| rev:text
| - Here is a letter I just wrote to their management. Am cc'ing the better business bureau. I am completely shocked and flabbergasted. NEVER GO TO THIS GYM. THEY ARE RUNNING A SCAM. (NOTE the 3 aliases within membership services).
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Dear Trent,
We spoke earlier today.
I am writing in regards to the bait and switch discussion I had with Kaden, one of the employees at Phoenix Gold's, on Sun July 29th.
I had come in to test out the gym with my fiance and Kaden gave us the dog and pony show. He said that if we had joined that day - because you were running some promotions - we were able to join at the $17.50 rate every 2 weeks.
Further, Kaden said (nearly 5-6 times in our conversation) that if I was not satisfied with the gym then I could cancel by August 10th. I questioned him several times on that date (with my fiance as a witness) and Kaden repeatedly affirmed that we had until the 10th.
I was amenable to joining at the "Platinum" membership because I travel a lot for my work (Kaden had mentioned the membership would apply to ANY Gold's Gym WORLDWIDE). Since I had to be in Seattle for work from Aug. 5-8th I thought it would be a good idea (there is a Gold's right next to my hotel in Seattle).
Regardless, I went to the Gold's in both Phoenix and Seattle. After returning, I decided that Gold's was not for me (for many reasons: the clientele, the facilities - I olympic lift and was getting complaints in the Phoenix gym, etc etc).
Anyways, because of Kaden's guidance, I called the membership services number (800.693.3948) to cancel my membership. After being on hold for 55 MINUTES and 5 SECONDS (yes I had the timer on) I was informed that I could cancel (THANK GOODNESS) but because I was passed the "5 day mark" post signing up for a membership, the phone conversation counted as my 31 day notice and I would have to pay $17.50 twice prior to canceling.
I was completely shocked. Confused. Angered. I asked Elaine in the call center, "So I was lied to by Kaden? You hire people who lie?" We went back and forth for a while and I asked to be transferred to her boss, Manju and left her a message. Elaine informed me that I should call you all and inform you of Kaden's misconduct.
BTW: my cancellation confirmation # is 1507991.
I did call and talk with you, Trent. And you asked that I submit my complaint online - that you would then escalate to a district manager and disciplinary action would occur with Kaden.
I am upset. Very upset. For many reasons.
I do not go into a gym to be lied to. It is unexpected and disgusting and poor business practice. It will get you no where. I cannot believe your "membership services" kept me on hold for 55 minutes. It is absolutely disrespectful. And again, poor business practice. Most surprising, when I queried Elaine (the call center employee) who she works for she said "checkfree". Yet while on hold for nearly 1 hour, I was encouraged to email "fiserv". Come to find out there is ANOTHER company, aphelion, as well. Then I realized why you might encourage your employees to lie. 3 different aliases + the Gold's umbrella...you are running some sort of a scam! Is it a cover up? Why would you employ liars? What are you hiding?
I am disgusted and angered.
Please remove liars from your multi-named scam of a business.
Words cannot express my disgust.
Thank you.
Seema
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