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  • Very sad and I will give 0 if I could do that.I need make this public, For 5 years I did have all my pets with their insurance, I do not have a problem with dr tater unfortunately he wasn't there and seen is the only person who knows what to do when a client asking for certification for travel with pets In the past 2 years I notice a big change with the staff, new staff is very incompetent and rude, they never travel with pet and don't know what to do but still argue with a client, Well story short I need a certification back so I call because I am 4 days away from my trip, all the sudden they told me I have to sent the document by my self, is NOT me who need to sent the document the doctor told me call to see when I pick up the document, so now nobody knows or think they know but never told me, I did travel before and Dr tater did a Great job The rest of the staff they really don't know what they are doing Plus seen like my dog is traumatized from them beside multiple bruises she came with, if you don't like deal with customers and pets, you better go and find other job, if you don't know ask , Quality is what you guys should offer but is not happen at all Very upset and aggravated and I hope people don't have to deal with this anymore This people should be rated after any visit just like every other company in united estates, Posible loosing $6000 for change flights and take the dog for another certification just because need to be done 10 days prior the flight is nothing for this people done with this kind of staff ... I know is not their problem right!!!!!
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